Frequently Asked Questions
Everything you need to know about our medical-grade skincare and studio services.
What is the shipping policy for OVME skincare products?
We offer standard shipping on all orders within the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Can I return a product if it's not right for my skin?
We want you to love your results. If you are not satisfied with your purchase, you may return unopened products within 30 days of purchase for a full refund. For opened products, please contact our support team to discuss a store credit.
Are OVME products medical-grade?
Yes, our skincare line is formulated with high-potency, medical-grade ingredients designed to deliver visible results. We recommend consulting with one of our aesthetic experts to find the best regimen for your skin type.
How do I book an appointment at an OVME studio?
You can easily book a consultation or treatment through our website's 'Book Now' feature or via the OVME mobile app. Simply select your nearest studio location and preferred service.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through select third-party providers for studio treatments.
Do you offer a membership or loyalty program?
Yes, the OVME Elite Membership provides exclusive access to monthly treatments, discounts on skincare products, and priority booking at all of our studio locations.