Returns & Exchanges Policy

At OVME, we want you to be completely satisfied with your skincare and beauty purchases. If you are not happy with a product, we accept returns for a full refund or exchange within 30 days of the original purchase date.

Return Process

• 1.
  Initiate Your Return

  Contact our Guest Experience team or visit your local OVME studio with your order number and the product you wish to return.

• 2.
  Verify Eligibility

  Ensure the product is at least 75% full and was purchased within the last 30 days to qualify for a refund or studio credit.

• 3.
  Pack and Ship

  If returning by mail, securely pack your items and use the prepaid shipping label provided by our support team.

• 4.
  Receive Your Refund

  Once received and inspected, we will process your refund to the original payment method or apply credit to your OVME account.